Brother printer keeps dropping from network

I have a home network with several Macbook Pro's, iPads and iPhones. Up until a couple of months ago we had little problems printing wirelessly to my Brother MFC J4510 DW printer. Now however, when the printer is inactive for a while and goes into sleep mode, the printer doesn't appear on the network from any device most of the time. If I can occasionally find a device where the printer shows up, it will usually say the printer is offline and do nothing. Once in a while it will print, but usually I need to turn it off and on and then it will be found and start printing from all devices. Sometimes however I have to actually re-enter the wireless passwords or even do a network reset to get it to work.


Both Brother and Verizon had no real answers. Brother takes me through the same steps every time to reset the network settings in the printer, which is a stop-gap measure that doesn't seem to get to the underlying issue. Verizon ran checks and said the network itself is fine, and I have no reason to think otherwise because there are no other issues besides this intermittent printer going to sleep issue.


If anyone has any experience with this I would love to hear it.

MacBook Pro 15", macOS 10.13

Posted on Apr 21, 2019 6:59 PM

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Posted on Jun 19, 2019 4:42 PM

Have you thought about setting up an IP address reservation in the router (probably in the extender too)? Reserve an IP address out of the DHCP range, and then use Socket/jetdirect protocol to connect to the printer from computers/devices.

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27 replies

Apr 22, 2019 9:33 AM in response to dan weisberg

As I dig deeper I am getting more and more confused. Using Network Diagnostics both Macbooks come back saying


However, the router was restarted, and when I open network preferences it says I am connected to Wifi network and shows me the IP address, and I have full internet connectivity. When I run a diagnostic scan it shows no outside networks, but does show my 3 networks - 5 ghz, 2.4 ghz and a guest network, but it shows duplicates of each of those - perhaps from my access point?

Jun 19, 2019 3:27 PM in response to dan weisberg

So I finally had another few minutes to try to troubleshoot this, since for the past couple of months our printing has really been a problem. This time I took out the extender again and the printer responded right away. So for now I am going to assume the extender is the main culprit in the printing issue. However, this leaves me once again looking for a way to extend the range of the wifi signal wirelessly since running hard wired connections through the walls is not really an option for me. Are there other access points/extenders that will work better than what I had which was an Actiontek WCB3000N configured as a network extender.

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Brother printer keeps dropping from network

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