I use Exchange mail on my iPad and for almost 6 months have been unable to send email due to Mailer-Daemon. However, email sent to me is received. I have checked numerous times with various techies at my ISP. They say that because I can send email from their online webmail, it isn’t an ISP problem.
Please help!
iPad Air 2, iOS 12
Is shaw your ISP? Are you sending it from their (shaw) network? It sounds like your IP address is blacklisted. Mail.shaw.ca is rejecting your outgoing mail because of that. There is nothing wrong with the recipient email addresses. Are you sure absolutely you're accessing your mailbox over ActiveSync (Exchange)? Is there an option to type your username/password in the outgoing mail (SMTP) setting? Authenticating in the Outgoing (SMTP) normally resolves the problem but if the account type is Exchange/ActiveSync, there should be no SMTP settings.
If all else fails, submit a request to remove your IP address from the blacklist:
https://csi.cloudmark.com/en/reset/
No, if ActiveSync does not allow you to send out email, your only remaining option is IMAP (in) and SMTP (out). Just be sure you enter your account info in the SMTP (Outgoing) settings. Without SMTP authentication, shaw mail servers will reject your outgoing mail.
babowa wrote:
Another possibility is that your IP address is blacklisted.
Isn't that what I said (twice)? Restarting modem may resolve it if you get a different IP address. We normally get a different IP address on modem restarts but cable modem can sometimes stick to the same IP regardless of the fact that it is dynamic IP. Also, if the entire subnet (or network) is listed as having a poor reputation, which is not unusual, modem restarts and getting different IP address(es) will not resolve the problem. It's still worth a try. Good tip.
You have the returned mail. Check it. Is this your own broadband connection at home/work? If it is, why don't you try Babowa's suggestion first? It's easier.
from the website:
You can find this in the bounce message you received; it is not necessarily the IP of the Internet connection you are currently using.
Follow that instruction: "additional outgoing mail servers can be configured for mail accounts in Settings > Accounts & Password".
Check your Outgoing mail (SMTP) settings. Make sure you type in your username and password there.
This is the correct settings:
Incoming Mail Server Information
Outgoing Mail Server Information
On your previous message, you mentioned to submit a request to remove your IP address from the blacklist. Does that go to my ISP or Apple (cloudmark)?
Originally had just daravenh as user name, then changed it to *****
another msg
[Personal Information Edited by Moderator]
That is what I have done earlier. If I can email tomorrow I will be 90% convinced that the problem has been solved.
mailer daemon
