“Files” app: files not showing

Hey Connor Hawke,

Thanks for posting in the Apple Support Communities! I understand that you’re unable to open files saved in the Files app on your iPhone, and restarting the device temporarily resolves the issue. I’d love to share some information with you that should help.

First, I recommend making sure your iPhone is up-to-date on the latest iOS version. Before updating, back up your personal data to iTunes or iCloud: Update your iPhone, iPad, or iPod touch

Additionally, be sure you’re taking each of these steps when using the Files app: Use the Files app on your iPhone, iPad, and iPod touch. I also recommend connecting to another known-good network, then try opening your files again.

Lastly, check to see if you can open the same files on another device that’s signed in with the same Apple ID you use with iCloud. If the file can’t be opened on multiple devices, see if you can delete one of the files, then add it back to the Files app to test the issue. 

Take care.

Connor Hawke,

It sounds like you’ve taken a lot of excellent steps so far. From here, I recommend toggling iCloud Drive off, then back on in Settings > [your name] > iCloud > iCloud Drive. This step will help the documents sync to your device again. 

Also, please complete the following steps including deleting and reinstalling the Files app: If an app unexpectedly quits, stops responding, or won’t open

If you’re still having trouble, Contact Apple Support directly for further assistance. 

I hope you have a great day.