I can't reset via iforgot because it asks me to verify the answer to one of the Chinese language questions. I've successfully reset the password but I can't get past these security questions.
iPad 2, iOS 9
Hello CaptainItis,
Thanks for asking the Apple Support Communities for help with your security questions.
Please check the information in this help article: If you forgot the answers to your Apple ID security questions - Apple Support
Thanks and have a wonderful day.
Thanks Alex but this is not helpful. I have already tried this as I stated in my original post when I said "I can't reset via iforgot". When I select the option to reset it still asks me for the answer to one of these questions (see screenshot).
To be clear I think the problem I am having isnt really that I can't answer my security questions, it's that I can't set my language options without getting past this step. I suspect that the questions are ones I set when the account was created, but the exploit here is that I can't access my account to change the language, so I can't get past this step. Ive seen others who have this problem over the years, but I've yet to find a solution.
See if Apple ID Support can help.
Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
Security questions are in Chinese - how do I reset?
