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User profile for user: rorik23
rorik23 Author
User level: Level 1
10 points

Wireless Apple CarPlay - difficulty maintaining connection

I have a 2019 BMW 330i, with wireless Apple CarPlay. No wired option is available. Apple CarPlay rarely works without issues, as the connectivity routinely drops. When starting the vehicle, it won't always pair with my phone, without me rebooting the phone or disabling CarPlay and re-enabling it. When it does work, it routinely will disconnect during a phone call or while listening to music. It appears many other users are having this same problem. I have tried troubleshooting this several times, to no avail. BMW has no idea how to fix. I can pair the phone to the car using BMW's iDrive connection (not using CarPlay), and the bluetooth connection works fine. I only have issues when I try to use CarPlay.

iPhone XS, iOS 12

Posted on May 2, 2019 12:30 PM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,090 points

Posted on May 2, 2019 1:15 PM

rorik23 wrote:

I have a 2019 BMW 330i, with wireless Apple CarPlay. No wired option is available. Apple CarPlay rarely works without issues, as the connectivity routinely drops.
When starting the vehicle, it won't always pair with my phone, without me rebooting the phone or disabling CarPlay and re-enabling it.
When it does work, it routinely will disconnect during a phone call or while listening to music. It appears many other users are having this same problem.
I have tried troubleshooting this several times, to no avail. BMW has no idea how to fix.
I can pair the phone to the car using BMW's iDrive connection (not using CarPlay), and the bluetooth connection works fine. I only have issues when I try to use CarPlay.


Verify your software is up to date. Settings>General>Software update


My best advise is try a "reset" of the iPhone and see if this sorts you issue:


reset http://support.apple.com/kb/HT1430

if not try

restore from backup, restore as new device. http://support.apple.com/kb/HT1414

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Question marked as Top-ranking reply
User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,090 points

May 2, 2019 1:15 PM in response to rorik23

rorik23 wrote:

I have a 2019 BMW 330i, with wireless Apple CarPlay. No wired option is available. Apple CarPlay rarely works without issues, as the connectivity routinely drops.
When starting the vehicle, it won't always pair with my phone, without me rebooting the phone or disabling CarPlay and re-enabling it.
When it does work, it routinely will disconnect during a phone call or while listening to music. It appears many other users are having this same problem.
I have tried troubleshooting this several times, to no avail. BMW has no idea how to fix.
I can pair the phone to the car using BMW's iDrive connection (not using CarPlay), and the bluetooth connection works fine. I only have issues when I try to use CarPlay.


Verify your software is up to date. Settings>General>Software update


My best advise is try a "reset" of the iPhone and see if this sorts you issue:


reset http://support.apple.com/kb/HT1430

if not try

restore from backup, restore as new device. http://support.apple.com/kb/HT1414

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Wireless Apple CarPlay - difficulty maintaining connection

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