Apple TV 4K slideshow crashes

I have spent over 30 hours with Apple Support trying to sort this issue out. They have been very helpful but infuriating in that they have now accepted it is a known issue which is now being fixed by Apple software engineers. I will advise you when I get a likely date for it to be resolved.

This is a user forum, you aren’t addressing Apple

That would be due to an issue with the network. It is not a matter of the device being sensitive, any such device will require a stable network and be susceptible to issues when encountering things like interference.

Ultimately it does come down to a select group, there are millions of users who have it working without issue, and those who choose to troubleshoot can find and rectify the issue.

If you elaborate on what you have done to troubleshoot then someone can try to assist further.

I have this too, I was hoping the latest tvOS 12.3 with mac osx 10.14.5 would fix it but it didn't.

I have a wired 1GB ethernet to which I connected my MacMini 2014, ATV4K and ATV4. On the Mac I set up a separate user account called photos, the iTunes library is empty I just activate homesharing. The 200GB photo library is local, on a fusion drive. Wake on Lan is active but I made sure the mac does not go to sleep.

On both ATVs a selected homeshared album slideshow crashes sooner or later.

I tried different combos: ATV4K on wifi, Mac on LAN, ATV4K and Mac on same airport express. I used ping to detect any packet loss ... 0% packet loss! Checked activity monitor but can't see anything special.

I also tried to homeshare from a MacBook Pro 2017 (local SSD drive) on wifi to ATV4K on LAN. That also failed ...

The only thing I noticed is once the album reaches a certain size around 150 photos the slideshow crashes at some point. Do know where else to look.

I spent several hours today with a very helpful Apple Technician who is trying to get to the bottom of this issue. It is NOPT a network issue. We tried using a Personal Hotspot on my mobile to run the slideshow home sharing from my Mac using wifi from the hotspot, totally avoiding my BT modem/router. The slideshow still crashed. It works perfectly on 2 or 3 seconds per slide but always crashes after 40 seconds worth of 5, 10 or 20 seconds per slide. Interestingly, if I play slides from my Cloud account the slideshow does NOT crash. I am awaiting further developments from my Apple expert. My Mac OS has been completely rebuilt.

You were addressing Apple and asking for a fix, when this is a user forum.

None of that rules out a network and is anecdotal evidence. You would need to do proper troubleshooting of the network rather than make assumptions.

If you would note the previous response it was that there were millions of Apple TV users.

While not everyone will be using slideshows there would be a lot who do and if there were an issue most of those would be experiencing this. As a result this forum alone would be full of reports, and this thread would have received traction almost immediately.

I also do a lot of testing and am unable to replicate. You can believe what you want, but if you are just here to rant then I suggest you do it elsewhere

Thanks for the feedback on working with Apple. For me it’s a software buffering issue between the photo library and the appletv computer app over the network connection. Homesharing code was probably not maintained properly.

i provide feedback to Apple via official channels and got no response.

Still crashes on wired 1GB LAN between Mac OSX 10.14.6 and AppleTV 4k tvOS 12.4 ..... sigh

It doesn't matter what resolution I use it still crashes.