You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Not Recognizing New iphone xs

"iTunes could not connect to this iPhone. You do not have permission." That's the message I get when I plug my new iPhone xs into my Macbook Pro. iTunes is not recognizing my phone. I OS X 10.9.5, which is apparently the latest update. My iPhone is up to date. Just bought it last week. How do I fix this?

iPhone XS, iOS 12

Posted on May 4, 2019 1:41 AM

Reply
Question marked as Top-ranking reply

Posted on May 4, 2019 9:09 AM

For iOS 12 you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if applicable.


tt2


2 replies

iTunes Not Recognizing New iphone xs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.