iTunes Not Recognizing New iphone xs

"iTunes could not connect to this iPhone. You do not have permission." That's the message I get when I plug my new iPhone xs into my Macbook Pro. iTunes is not recognizing my phone. I OS X 10.9.5, which is apparently the latest update. My iPhone is up to date. Just bought it last week. How do I fix this?

iPhone XS, iOS 12

Posted on May 4, 2019 1:41 AM

Reply
Question marked as Top-ranking reply

Posted on May 4, 2019 9:09 AM

For iOS 12 you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if applicable.


tt2


2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes Not Recognizing New iphone xs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.