Intermittent wireless mouse lag and performance drop

Hi again, I've solved the problem so I should report back.

After all that it was something very simple. For some reason, and I'm sure there's a logical explanation, Logitech unify receivers don't play nice with Bluetooth and an office environment unless you have three different pieces of software installed.

For the record, when someone is frustratedly googling like I was, I'm using an MX Master and MX Ergo via the Unify dongle thing. You need logitech control centre and the unify software. it still messes up with just one or the other. And it has nothing to do with the options software.

Thanks for the help and general tips anyway, I've done all you've said and I'm hoping I'll get more out of the system. Really appreciate the time.

I'm glad I pay them so much money.

Oh, I should also add that while I am able to navigate to Finder and shut down or restart the computer, it tends to hang on the black screen with the spinning white thingamajig, and I'd say 80-90% of the time I have to force shut it down, and every time it tells me it didn't shut down properly when starting it up again, regardless of whether I force it down or it eventually does it itself.

Thank you. Two things - I got the impression people loved Clean My Mac? Sophos was a knee-jerk reaction to something and I'll get rid of it now.

I has full disk access, not sure why it didn't work... New one is here.

Am disabling Google sync now. Unfortunately I need to have dropbox running.

Hi Tesserax and Grant,

Firstly, thanks for your assistance and advice. It's really appreciated.

I've removed Sophos and disable google drive sync and will just open it when necessary, I don't use it much.

I'm trying to run another report with all apps closed while it's acting screwy like now, but the first one seemed to hang on checking software. Here's a video of the problem, I also get the occasional screen tear:

https://www.dropbox.com/s/kpag26jjd2trczg/Lag%20example.mov?dl=0

Forgot to remove team viewer, that's next, don't use it often enough. Also, mouse is connected via bluetooth right now, I removed the Unify dongle. This was when waking from sleep, which seems to be a catalyst somehow, but it's not 100% consistent. I'll keep trying to generate a new report.

Hi, just an update, a week later and the problem persists. Seems very much to be when leaving the system for a long time (say, overnight). Essentially I can't let it sleep. I suppose powering down is fine, but for work I often need to leave the system overnight to process data. I've removed Sophos, though not CleanMyMac yet, as it's not been causing an issue prior.

The VTEncoder thing was a one-off I think, here's the current one:

Thank you again for taking the time.

I’ll remove Clean My MAC first thing.

Regarding Dropbox, I should just set up a periodic sync? Or is that something I would need to do regularly? Dropbox is, unfortunately, the system I chose some time ago and I am kind of wedded to it now, as my lab (I’m in research) all use it because the University gave up and outsourced cloud storage to them. Consequently, it has millions of file in it from scientific equipment I HAVE to retain as is, per data retention policies. It’s not a great solution at all, but it’s the system I’m stuck with.

Browser-wise, I’ve always disliked the ‘feel’ of Safari, though I was a FireFox and ThunderBird user once upon a time... I’ll check that out tomorrow too.

X-Quartz was a recent addition I need to run an old version of ENVI+IDL to run an image processing algorithm for some large datasets we just produced. I’m planning on moving that to a central lab computer.

It’s got me so confused. I know my way around enough of a computer to do intermediate level things but not enough to fix real problems.

oh! I did replace the SSD maybe half a year ago? Actually, that might have been around the time the problem arose come to think of it. I’m not 100% certain though. Maybe 60:40 (apologies, my memory is tanked after some long nights).

Hi again, I've solved the problem so I should report back.

After all that it was something very simple. For some reason, and I'm sure there's a logical explanation, Logitech unify receivers don't play nice with Bluetooth and an office environment unless you have three different pieces of software installed.

I'm glad I pay them so much money.

Thank you. The receiver has about as direct a line of sight you could have.

Report is attached.