Ipod Classic 3gen restore problem

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Level 1

8 points

Ipod Classic 3gen restore problem

Hi!

Tried to restore an ipod that i bought. When i first time connected it to my laptop running wind 10 i got this: system does not recognize this usb device or device may not work properly. But it appeared in itunes. When i hit restore on i tunes my ipod is stuck and has an icon of dock connector. Now system and itunes dont see my ipod. I got apple cable, my other apple devices connect to itunes with no problem. how can i resolve this situation? Thanks!

Windows, Windows 10

Posted on May 4, 2019 8:49 AM

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Answer 1

Top-ranking reply

Joseph_S.

Community Specialist

May 5, 2019 7:00 AM in response to ryslaw

Hello and welcome to Apple Support Communities, ryslaw.

If I understand your post correctly, iTunes is not recognizing your iPod when it is connected. I’d like to help.

Follow the steps in this article:

If iTunes doesn't recognize your iPhone, iPad, or iPod

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities. Take care.

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Answer 2

ryslaw Author

Level 1

8 points

May 5, 2019 8:37 AM in response to Joseph_S.

Hi Joseph!

Thanks for a reply! Tried that before to update the driver and did not work unfortunately but one thing is bothering me: in device manager i dont have apple mobile usb driver but other apple phones like Iphone SE and 8 work fine and they are visible in itunes and in windows. Can i download it separately? I ordered a new apple cable to connect it, maybe this is the problem;) Can i reset it without itunes?

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Answer 3

ryslaw Author

Level 1

8 points

May 5, 2019 9:08 AM in response to turingtest2

Hi turingtest2!

I have done it few times and still does not work. I suspect that the culprit is a cable. That icon on my ipod means that i have to connect it to itunes? Can i restore it without itunes or maybe to put it in disk mode to get it work? Hmmm one of my friends got docking station, maybe i will connect it through it? Still have to wait for a new cable

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Answer 4

turingtest2

Level 10

274,424 points

May 5, 2019 8:43 AM in response to ryslaw

Try iOS device not showing in iTunes for Windows - Apple Community. Despite the title the same advice should help.

tt2

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Answer 5

turingtest2

Level 10

274,424 points

May 5, 2019 10:44 AM in response to ryslaw

Yes, it is asking to be connected, either to be charged or to be restored. I suspect the latter but my first iPod was a 5th gen.

tt2

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Answer 6

ryslaw Author

Level 1

8 points

May 10, 2019 7:07 AM in response to turingtest2

Hi, i managed to get it to work. Problem was the cable. I charged the ipod with a new firewire cable and process of restoring completed without problems. Thanks for help!

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Answer 7

turingtest2

Level 10

274,424 points

May 10, 2019 7:12 AM in response to ryslaw

You're welcome. 🙂

tt2

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Ipod Classic 3gen restore problem

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