I need to disable remote management

Question

Level 1

55 points

I need to disable remote management

Hi,

I bought a new MacBook Pro and had it shipped to me. My company has an account with Apple and we use it to buy our equipment at a small discount.

I received my new computer and booted it, expecting to get the usual workflow that includes an option to restore from a Time Machine backup, which I have.

Instead, I was halted at a screen that says "Remote Management" telling me that my computer was controlled by the administrator of my company.

The problem is that *I* am the owner of the company and the only person who would be such an administrator, and I never set up or requested any such service.

How do I disable or bypass this and get it back to being a normal MacBook?

MacBook

Posted on May 6, 2019 6:41 PM

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Answer 1

leroydouglas

Level 10

200,562 points

May 6, 2019 8:59 PM in response to larosaf

larosaf wrote:

Hi,

I bought a new MacBook Pro and had it shipped to me. My company has an account with Apple and we use it to buy our equipment at a small discount.

I received my new computer and booted it, expecting to get the usual workflow that includes an option to restore from a Time Machine backup, which I have.

Instead, I was halted at a screen that says "Remote Management" telling me that my computer was controlled by the administrator of my company.

The problem is that *I* am the owner of the company and the only person who would be such an administrator, and I never set up or requested any such service.

How do I disable or bypass this and get it back to being a normal MacBook?

See if this is it:

Use the kickstart command-line utility in Apple Remote Desktop

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Answer 2

larosaf Author

Level 1

55 points

May 7, 2019 5:43 AM in response to kaz-k

Thanks. Yes, I know what Device Enrollment is. What I don't understand is why my computer has it or how I turn it off.

Again, this is a brand-new computer that I just purchased. Not a resale. And the device enrollment thing says it belongs to my company, not IBM or some other business.

I am the owner and primary administrator of my company. I can't figure out how this got turned on or how I turn it off. Is there some web site where I can log in and manage devices? I tried logging in to the Device Enrollment site but it didn't accept my credentials.

I guess I'll give up and call Apple.

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Answer 3

kaz-k

Level 9

51,312 points

May 7, 2019 5:37 AM in response to larosaf

https://apple.stackexchange.com/questions/311052/why-do-i-get-a-remote-management-step-when-installing-high-sierra

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I need to disable remote management

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