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User profile for user: larosaf
larosaf Author
User level: Level 1
54 points

I need to disable remote management

Hi,


I bought a new MacBook Pro and had it shipped to me. My company has an account with Apple and we use it to buy our equipment at a small discount.


I received my new computer and booted it, expecting to get the usual workflow that includes an option to restore from a Time Machine backup, which I have.


Instead, I was halted at a screen that says "Remote Management" telling me that my computer was controlled by the administrator of my company.


The problem is that *I* am the owner of the company and the only person who would be such an administrator, and I never set up or requested any such service.


How do I disable or bypass this and get it back to being a normal MacBook?

MacBook

Posted on May 6, 2019 6:41 PM

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User profile for user: larosaf
larosaf Author
User level: Level 1
54 points

Posted on May 7, 2019 5:43 AM

Thanks. Yes, I know what Device Enrollment is. What I don't understand is why my computer has it or how I turn it off.


Again, this is a brand-new computer that I just purchased. Not a resale. And the device enrollment thing says it belongs to my company, not IBM or some other business.


I am the owner and primary administrator of my company. I can't figure out how this got turned on or how I turn it off. Is there some web site where I can log in and manage devices? I tried logging in to the Device Enrollment site but it didn't accept my credentials.


I guess I'll give up and call Apple.

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User profile for user: larosaf
larosaf Author
User level: Level 1
54 points

May 7, 2019 5:43 AM in response to kaz-k

Thanks. Yes, I know what Device Enrollment is. What I don't understand is why my computer has it or how I turn it off.


Again, this is a brand-new computer that I just purchased. Not a resale. And the device enrollment thing says it belongs to my company, not IBM or some other business.


I am the owner and primary administrator of my company. I can't figure out how this got turned on or how I turn it off. Is there some web site where I can log in and manage devices? I tried logging in to the Device Enrollment site but it didn't accept my credentials.


I guess I'll give up and call Apple.

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,532 points

May 6, 2019 8:59 PM in response to larosaf

larosaf wrote:

Hi,

I bought a new MacBook Pro and had it shipped to me. My company has an account with Apple and we use it to buy our equipment at a small discount.

I received my new computer and booted it, expecting to get the usual workflow that includes an option to restore from a Time Machine backup, which I have.

Instead, I was halted at a screen that says "Remote Management" telling me that my computer was controlled by the administrator of my company.

The problem is that *I* am the owner of the company and the only person who would be such an administrator, and I never set up or requested any such service.

How do I disable or bypass this and get it back to being a normal MacBook?



See if this is it:


Use the kickstart command-line utility in Apple Remote Desktop



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I need to disable remote management

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