Empty "For you", "Browse" tabs in iTunes, Apple Music not working

Unfortunately, I'm on a live production machine that is still locked to El Capitan (10.11.6). This issue just came up in the last 1-2 weeks. But, upgrading is not an option as it affects the operation of business software.

What I was able to do was roll all the way back to iTunes 12.4.3.1. There are a few issues to be mindful of:

• iTunes is part of the OS, so you can't just delete/uninstall it via the gui.
  • in terminal issue: cd /Applications/
  • then: sudo rm -rf iTunes.app/
  • enter your admin password. This will delete iTunes from your /Applications folder
• Download itunes 12.4.3 from here (I tried 12.6.2 and it did not work, YMMV)
• After installing, the old version of iTunes will likely complain about the library file belonging to a newer version of iTunes. I was able to go in to my 'previous versions' and found a file from 2016 that worked.
  • My advice would be to back up this file to a new directory, as if you simply choose the file in the 'previous versions' folder, iTunes will litter that folder with all the necessary files it needs to create to form a music library.

But, after a little icon spinning all of my icloud playlists are back, and I can search for subscribed content again rather than only the paid content.

Thanks apple /s

I had this problem as well. After trying all the standard things (reboot, sign out and back in to the Apple Store, etc) I was finally able to get iTunes Radio back by downgrading iTunes. There are several pages of instruction out there: basically, delete existing iTunes then install an older version from the download page ( https://support.apple.com/downloads/itunes ). After downgrading from 12.8.2 to 12.4.3, I have my BBC radio back.

Same problem here.. Macbook Pro 13" Inch Retina, late 2013 - El Capitan 10.11.6.

iTunes updated to 12.8.2 - nothing works.

Logged in and out multiple times, tried in safe mode, removed iTunes and reinstalled.. Nothing works..

Apple do something please!? Otherwise I want compensation for not being able to use Apple Music.. Crappy service...

Hi there Zvukofor,

I don't think that upgrading to OS 10.13 is the solution since many people including me won't upgrade OS.. I think El Capitan works fine and I have programs only working in El Capitan. Also Apple says that iTunes should work just fine in El Capitan..

I will call Apple today.. :D

I tried all of the normal, simple, tactics to fix this problem: log-out and back in, reboot, delete settings, etc. I was finally able to to get my Radio page back by downgrading iTunes. I followed, more or less, the instructions here: http://osxdaily.com/2017/09/17/downgrade-itunes-12-7-to-itunes-12-6/. I install iTunes 12.4.3 and my BBC is back.