the album covers are all blank in itunes store

chris_g1 , I've also been working this issue with Apple's Phone Support. I've submitted screen shots to them but have not gotten a solution yet. The reason for my reply here is to let you know that in my case, I logged onto iTunes on three different computers running Windows 10 and two of them dual-boots with Windows 8.1. My home network is Gigabit along with my Comcast Gigabit internet speed. I also did a Reset Store Cache. Attached is what I see on the store.

When I long onto my wife's account on the same computer, the Album Covers are displayed with the artwork.

I hope someone can find the cause.

Keep up the good work!

Good morning thecedar!

I see that you're having some trouble with the iTunes Store because it's showing blank covers for the albums. I'll be happy to help out.

As a first step, I recommend restarting the device and also making sure that you're on a strong internet connection. If possible, try on a different network. Also, let us know which device this is happening on. Is it an iOS device, Mac, or PC?

Have a great day.

I have exactly the same problem on my PC running Windows 10. Both Windows and iTunes are the latest versions and my fibre connection is at 50gb down and upload. Previously I have never had a problem with this. Only when you click on an individual album and it opens to show the songs does the album cover display properly.

Also having blank album covers on my HP pc for the last few months. Running Windows 10. Current on all hardware/software versions. Works fine on my iPad Air 2. Very frustrating and doesn't seem to be much support to fix.

See this thread: Gray boxes in iTunes store - Windows - Apple Community.

tt2

See this thread: Gray boxes in iTunes store - Windows - Apple Community.

tt2

This appears to be an issue that affects some users and not others. You may find that removing any options you might have for DPI scaling helps.

tt2

Sorry that should be a 50Mbps line.

I have this question too

Same issue, been trying to fix it for a month and half

Changing the high dpi override to system worked fine for me - thanks for the assist!!

The answer in that thread solved it for me. Thanks for directing me there.

You're welcome. 🙂

tt2