Notifications don't work properly.

Question

Level 1

8 points

Notifications don't work properly.

Hi!

For the last couple of days I started noticing that notifications in several messengers don't work on mine and my husband's iPhones. For example I use Viber or Telegram. Only when I open the application, all new messages appear and I see them. But it happens without any notifications before that. I often use "Did not disturb" mode, but this issue occurs regardless of it. Of course I checked system settings and all notifications are on.

If you could help resolve this problem, I would appreciate.

My iOS version is 12.2

Thank you,

Volha

[Personal Information Edited by Moderator]

iPhone SE, iOS 12

Posted on May 8, 2019 4:01 AM

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Answer 1

Top-ranking reply

VolhaCosta Author

Level 1

8 points

May 9, 2019 2:47 AM in response to ChitlinsCC

ChitlinsCC, regarding your response, I've restarted my iPhone multiple times and I haven't updated iOS lately.

But yesterday I reset network settings (Settings > General > Reset Network Settings). It didn't help right away but today my notifications are fixed and are working fine. I am glad that the problem is finally solved although I don't completely understand what caused this issue.

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Answer 2

MrBill3

Level 10

103,978 points

May 8, 2019 5:11 AM in response to VolhaCosta

Hello,

See if this helps:

1) Check the silent button above the volume buttons. Do you see red? If so, move the slider.

2) Is Do Not Disturb on? Go to Settings > Do Not Disturb. Is it turned on? Check the times.

3) Go to Settings > Notifications > Messages. It is turned on?

4) Go to Settings > Sound & Haptics. Change the "Text Tone" to a different sound. Does it make a sound?

Note: you can send text messages to yourself for testing purposes.

Use notifications on your iPhone, iPad, and iPod touch

Good luck.

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Answer 3

ChitlinsCC

Level 7

20,966 points

May 9, 2019 6:25 AM in response to VolhaCosta

Glad it cleared up...

It is likely that some element of the "chain" of communication with the internet that you both share was having some issue, and it got resolved - you resetting network settings is more than likely coincidental.

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