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iMessages not downloading from iCloud on macOS

I have several macOS and iOS devices and have sync iMessages in iCloud turned on for all of them. Recently, the mac-mini has stopped downloading messages from iCloud nor syncing blocked numbers or iCloud ids. I have tried disabling/enabling iMessages on the mac, resetting its NVRAM. It won't allow me to toggle the 'Enable Messages in iCloud' value under preferences on the mac-mini and I don't want to disable it for all devices.


I can still send and receive texts on the mac-mini, I just can't downloaded all the synced messages on iCloud. Hitting 'sync now' grays it out for a few seconds but doesn't download any messages.


Anything else I can try?

Mac mini, macOS 10.14

Posted on May 8, 2019 4:54 PM

Reply
2 replies

May 9, 2019 9:13 AM in response to medium-cool

Hi medium-cool,


Thanks for using Apple Support Communities. It sounds like you’re having trouble enabling Messages in iCloud on your Mac Mini. I’m happy to help.


If you haven’t already, I suggest completely signing out of iCloud, restarting your Mac, and then signing back in to see if the issue persists. 


Should that not resolve the issue, I suggest trying in safe mode and a different user account:


Use safe mode to isolate issues with your Mac - Apple Support


How to test an issue in another user account on your Mac - Apple Support


Let me know if that helps.


Take care.

iMessages not downloading from iCloud on macOS

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