An account recovery request was made for your Apple ID.

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Level 1

10 points

An account recovery request was made for your Apple ID.

Dear Apple,

I received email for unlock account by Apple. But I did not receive any call or text message for unlock account. Please help me check asap.

for your reference:

Dear ####,

An account recovery request for your Apple ID was made from the web on 12 April 2019 at 10:32:54 GMT+7.

The contact phone number provided was +84 xx xxx xx 99.You will receive a text or a phone call at this number when your account is ready to recover on 10 May 2019 at 10:32:54 GMT+7.

For updated status information or to provide additional information to help recover your account, please visit https://iforgot.apple.comIf you did not make this request or do not recognise the information presented above, you should cancel account recovery immediately to keep your account secure.Sincerely,Apple Support

[Email Edited by Moderator]

Posted on May 9, 2019 9:13 PM

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Answer 1

Teddy_B

Community Specialist

May 10, 2019 9:29 AM in response to daitran07

Hi daitran07,

Welcome to Apple Support Communities! I understand that you received an email regarding your account recovery request, and you’re wanting to know the status. I’ll be happy to provide you with some information that should help.

It looks like you’ll receive a text or call when your account is ready to recover, and I recommend checking the website for the updated status of your request. Just go to the iForgot website, and enter your Apple ID.

If you’re still having trouble, Contact Apple Support directly for further assistance.

Take care.

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Answer 2

Teddy_B

Community Specialist

Jun 7, 2019 3:05 PM in response to daitran07

daitran07,

The email confirmation should contain the date and time of when you can expect to regain access. When the wait period is over, that’s when Apple sends you a text or automated phone call with instructions to regain access to your account. This website goes into more detail: Recover your Apple ID when you can’t reset your password

I recommend contacting Apple directly if further help is needed: Contact Apple Support

Take care.

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Answer 3

daitran07 Author

Level 1

10 points

May 23, 2019 9:49 PM in response to Teddy_B

Hi jameson.h,

I already receive email from Apple and wait receive code unlock account by Apple but I didn't receive any text and phone call by apple at this time as on email from Apple.

Please help me taking care that case.

Thanks

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Answer 4

daitran07 Author

Level 1

10 points

Jun 4, 2019 2:07 AM in response to Teddy_B

Hello,

May you help me update this case?

Thanks

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An account recovery request was made for your Apple ID.

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