Did you start the request? If you have 2 Factor Authentication enabled on your account and were having password problems, that is normally the next step.
Apple ID - Recover your Apple ID with two-factor authentication account recovery.
Some general Apple email protocols.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .