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llop94111 Author

Level 1

16 points

how to file a complaint about iphone support?

I have spoke with 6 people in less than 48 hours. it took 45 minutes just to schedule a callback. that should have taken no more than a few minutes. my new phone is not working and they have no idea why. I cannot spend so much time on the phone with support. I asked to escalate to a supervisor and they said they do not have anyone that is available to listen to the customer's experience. I hope that the head of customer service would actually care what customers have to say.

iPhone 8, iOS 12

Posted on May 10, 2019 7:44 PM

Top-ranking reply

ChrisJ4203

Level 10

230,678 points

Posted on May 10, 2019 7:55 PM

You are not speaking to Apple here, this is a user to user support forum and Apple does not participate here. If you wish to solicit help here, you can ask a question after detailing your problem and what troubleshooting you have tried, or you can try Apple again or make a Genius Bar appointment at the nearest Apple Store for support. They have a Chat service if you wish, or you can also use Twitter if you are a user to contact Apple support here, @AppleSupport.

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how to file a complaint about iphone support?

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