iPhone XS Max camera having lens flare/glare/ghosting when taking low-light or night pictures

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Level 1

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iPhone XS Max camera having lens flare/glare/ghosting when taking low-light or night pictures

I got my iPhone XS Max not even a month ago but just a few days after using it noticed a sort of pattern when I take night pictures. It comes off as a string of lights that seem to reflect the subject in the pictures, casting an additional "shadow" or "ghost" light effect.

I thought it was just the lens, but it was just a few days old so obviously it was peak condition still. I brushed it off to just me getting around the new camera & not knowing how to take night pictures properly (even if I am bit knowledgeable about this, coming from a media major). I cleaned the lens, checked angles, and blamed it on poor execution.

However, nearly a month after with continued usage and more experience of the phone, same problem.

It makes me so disappointed to think this could be a hardware problem because that means any future software IOS updates won't fix this & I'd have to live knowing I spent almost a thousand dollars with an incompetent camera. Not getting my money's worth.

Please, help? :(

https://i.imgur.com/GB73t4A.jpg

https://i.imgur.com/BH1QqKL.jpg

https://i.imgur.com/DBfq293.jpg

https://i.imgur.com/3ZEFdxo.jpg

iPhone XS Max, iOS 12

Posted on May 10, 2019 10:37 PM

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Answer 1

Kappy

Level 10

362,007 points

May 10, 2019 10:42 PM in response to pamelarhyan

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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iPhone XS Max camera having lens flare/glare/ghosting when taking low-light or night pictures

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