preview crashes

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JDW33 Author

Level 1

8 points

preview crashes

Every time I open a .pdf file with Preview, it crashes. This is recent behavior but consistent. What can I do about it?

It only happens on my MacBook Air, not my MacBookPro. On Mojave 10.14.4.

MacBook Air 13", macOS 10.14

Posted on May 12, 2019 2:34 PM

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Answer 1

Top-ranking reply

macjack

Level 10

111,216 points

May 12, 2019 2:39 PM in response to JDW33

Quit Preview.

From your Finder "Go" menu > "Go to folder" then copy & paste this file path:

~/Library/Preferences/com.apple.Preview.plist

Click Go.

Delete the plist file.

Does it work as expected now?

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Answer 2

JDW33 Author

Level 1

8 points

May 12, 2019 5:37 PM in response to macjack

It is not crashing now, but there is no Preview.plist file in the Preferences folder, and I didn't delete it, so I'm not sure what is happening. However, I can now proceed with my work, so thank you! If the problem re-occurs in some form, I'll check for the .plist file and delete it.

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Answer 3

macjack

Level 10

111,216 points

May 13, 2019 5:34 AM in response to JDW33

plist files rebuild themselves. Are you sure it isn't there? There is more than one Preferences folder and the one you want is in your Users folder (~/Library/Preferences) which is normally hidden. You may be looking in /Library/Preferences. Enter the file path I gave you in Finder > Go to folder.

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Answer 4

JDW33 Author

Level 1

8 points

May 13, 2019 1:37 PM in response to macjack

Thanks for your help, macjack. I did check both the ~ and the non-~ file paths, neither has a Preview, but my MacBook Pro does have it. In any case, Preview is not crashing today. I will keep an eye out for the creation of a new Preview.plist file. Appreciate the pointer to where these files are kept.

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Answer 5

macjack

Level 10

111,216 points

May 13, 2019 1:53 PM in response to JDW33

Your welcome. Still that seems odd to me but I guess "if it's not broke don't fix it" applies.

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