Safari not loading pages

Question

Safari not loading pages

Hi,

I am having trouble with my Safari. IT cannot load any web pages, the blue loading bar is hanging on in the middle. On the other hand, it works with Chrome and it does work when I create a new user.

So far, I have tried without success to:

delete cache, cookies etc...
Delete website data in preferences > privacy

This started to happen after I had a permission issue by copying a file from a usb stick. Suddenly my Mac was asking for authentication all the time and all my folders were unable to access. I had to manually changed the permissions of the home folder to fix that.

Note: I also have trouble to access my NAS via smb procotcole. The connection is taking really long.

Any help would be welcomed as it is really frustrating.

Thanks

MacBook Pro 15", macOS 10.14

Posted on May 14, 2019 12:36 AM

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Answer 1

Best reply

Eric Root

Level 10

684,105 points

May 14, 2019 6:42 AM in response to Romanzo_Criminale

Reset Home folder Permissions

Safari can’t open a website

Safari – slow page loads

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Web Content not responding

Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin

Etrecheck – System Information 10.10 and later

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Answer 2

dominic23

Level 10

83,916 points

May 14, 2019 3:44 AM in response to Romanzo_Criminale

Restart the router.

Startup in Safe Mode. https://support.apple.com/en-us/HT201262

Launch Safari and test.

Restart normally by clicking the “Restart” button at the bottom.

Turn off extensions and test.

https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

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Answer 3

Eric Root

Level 10

684,105 points

May 19, 2019 7:18 PM in response to Romanzo_Criminale

There may be a problem with your Apple ID or possibly the use of your ID on the computer (for some reason the computer is blocked). I suggest contacting Apple ID Support to see if there is a problem on Apple's side given the number of places you are having problems using your ID.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Answer 4

May 14, 2019 6:44 PM in response to dominic23

It's not a router problem because i can cannot with Chrome. I've tried safe mode but didn't change anything. And i have no extensions. Seems like it's broader problem than just Safari and internet connection.

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Answer 5

May 15, 2019 4:30 PM in response to Eric Root

Hi Eric, I'm not using the VPN at the moment, I using the local network so that won't be the problem. I feel liks this problem appeared when I install Mojave 10.14.4. i've just installed 10.14.5 but still the same issues.

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Answer 6

Eric Root

Level 10

684,105 points

May 16, 2019 4:52 PM in response to Romanzo_Criminale

Try setting up another admin user account to see if the same problem continues.

Isolating an issue by using another user account

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Answer 7

May 14, 2019 9:37 PM in response to Romanzo_Criminale

Looks like I have problem to use my Apple ID in ICloud, mail and App store (it is working from my iphone though).

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Answer 8

May 14, 2019 6:43 PM in response to Eric Root

I actually cannot connect to App Store, i'm getting a "We could not complete your purchase. Unknown error" when trying to get the app...

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Answer 9

May 14, 2019 6:51 PM in response to Romanzo_Criminale

I forgot to say I'm using 10.14.4 and the latest update was done just before having the authentication loop issue. Can the latest release be the problem?

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