iTunes 12.9.4.94 continuously quits unexpectedly on Mac

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claire7_7 Author

Level 1

8 points

iTunes 12.9.4.94 continuously quits unexpectedly on Mac

My iTunes quits unexpectedly every time I open it.

I have tried to delete the Genius.itdb file as recommended on another post.

I have tried restarting.

I have upgraded from Sierra to Mojave in the hope that iTunes would fix itself. It has not.

I have the latest version of iTunes.

I cannot delete and reinstall because it's part of the Mac system and has to be there.

Really struggling to find answers so any help would be greatly appreciated.

MacBook Pro 13", macOS 10.14

Posted on May 14, 2019 2:43 AM

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Answer 1

Top-ranking reply

turingtest2

Level 10

274,246 points

May 15, 2019 7:09 AM in response to claire7_7

Have you emptied the trash to make sure iTunes isn't still using the deleted file?

Have you tried holding down option+command as you launch iTunes to open it in safe mode?

Have you tried holding down option as you launch iTunes, then choosing or creating a different library?

Have you tried rebooting the Mac in safe mode?

tt2

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Answer 2

turingtest2

Level 10

274,246 points

May 14, 2019 3:03 AM in response to claire7_7

There is another update just out. Try that.

tt2

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Answer 3

claire7_7 Author

Level 1

8 points

May 14, 2019 3:25 AM in response to turingtest2

I unfortunately can’t update as I cannot get into iTunes, and the only download available on the Apple website is 12.8

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Answer 4

turingtest2

Level 10

274,246 points

May 14, 2019 3:32 AM in response to claire7_7

Sorry I wasn't clear, Mojave 10.14.5 is out which includes a new build of iTunes.

tt2

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Answer 5

claire7_7 Author

Level 1

8 points

May 15, 2019 3:12 AM in response to turingtest2

Thank you for trying to assist - unfortunately even with this newer update it is not working! The icon bounces around for a bit and then closes.

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iTunes 12.9.4.94 continuously quits unexpectedly on Mac

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