My old iPad I have my mom

My moms iPad has her locked out with the activation lock and I can’t open it for her .




[Personal Information Edited by Moderator]

Posted on May 16, 2019 4:51 PM

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Posted on May 17, 2019 1:27 PM

Use the links I gave you.


If you cannot find the Apple ID and Password, you will need to provide the original purchase receipt, proving you are the original buyer of the iPad for Apple to help you. Without proof of purchase, you have a useless device. Apple won't help you and we can't help you.

3 replies

May 16, 2019 6:16 PM in response to Kevinl23

The only way to get past Activation Lock is to know the Apple ID and Password that were used to set up the iPad. Does your mom not know her own Apple ID and Password?


Use these two links if she doesn't know them:


If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support


If this doesn't work, Apple may be willing to help you IF and only IF you have the original purchase receipt, proving she is the original buyer of the iPad. Apple will not help without valid proof of purchase and we can't help either.

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My old iPad I have my mom

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