Cannot add a song to library

Today I had exactly the same issue, iTunes Version 12.9.4.94 on macOS.

A few hours before I had changed my Apple ID to a new email address. I don't know if that is the reason.

Solved as follows:

• Opened Music app on my iPad
• Tried to add a new album (from Apple Music) to my library
• I got a similar white window but on iPad it was showing new terms and conditions
• I agreed to the new terms, and the album got added
• I returned to my iTunes on Mac, but I still had the issue
• I restarted iTunes
• This time it worked! Could add an album again on Mac.

Exact same thing happened to me! I spent 30 minutes with Apple support trying to solve the issue with no luck. I was able to accept the new terms and conditions from another device and sign back in to Apple Music from my Mac book and it the problem was resolved.

Try copying the files you want to add to the Automatically Add to ITunes folder inside the iTunes Media folder. They will either be added to the library or moved to a Not Added folder if iTunes doesn’t like them for some reason. Possible reasons for rejection are a format that iTunes cannot handle or that doesn’t match the file extension.

tt2

Agreeing to the new conditions in iOS solves the problem in MacOS.

But it's hard to believe that Apple would leave it's millions of Apple Music subscribers and iMac and MacBook owners in this situation for a week and counting. If this were my business I wouldn't sleep until I fixed it.

This may sound dumb but have you tried clicking inside the white popup? I was having this issue and an accidental click caused that white popup to turn into the ToS window.

Same issue today, iTunes 12.9.4.94

I can confirm that adding the album or song from an iOS device, and accepting the terms and conditions there, solves this problem.

Still a really poor experience.

See About iCloud Music Library icons and status - Apple Support for reasons a track might be rejected from iCloud Music Library, Could you be trying to add a duplicate item for example?

tt2

I had one another option for those who didn't have any other apple device..

Just right click on +

then, add it any playlist

then it will show the option for offline download.

it works, need to sign on terms at another device.

Thanks to the suggestions

I had one another option for those who didn't have any other apple device..

Just right click on +

then, add it any playlist

then it will show the option for offline download.

Indeed. I would suggest to send a direct message to Apple Support on Twitter to effective get help.

That’s exactly the problem. It won’t show anything. What you have to do is go to an iOS device and add a song. On iOS the window will show something.

Some have reported success when logged into their Mac in safe boot, although it didn't work for me.

tt2

Contact iTunes - Official Apple Support and let them know about the issue. Perhaps they can set a flag on the account to show you've agreed to the new terms.

tt2

Yup Man,

I didn't talked about browse section,

Once you searched for your desired song, then on result apply mentioned below steps.

• Just right click on + which lies alongside to each songs.
• Then, add it to any playlist
• Then it will show the option for offline download.