You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID problem

Hi!

I have an iPhone X. tow days ago I dropped my phone to my pool. I took it to Laboratory and The phone is working but the Face ID not. Can I I don’t know what is the problem(the camera, part of my phone I don’t know..) can I fix it? Or I have to buy another phone?

Thank you very much

iPhone X, iOS 12

Posted on May 21, 2019 12:17 PM

Reply
Question marked as Top-ranking reply

Posted on May 21, 2019 12:35 PM

See this for troubleshooting Face ID, If Face ID isn't working on your iPhone or iPad Pro - Apple Support Water damage is not covered under warranty, so if the Face ID camera cannot be fixed, then you would either have to purchase an out of warranty replacement, or a new phone.

1 reply

Face ID problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.