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New TV App on iPhone XR issue

The message of "There's a problem loading this content" keeps coming out for some videos files when you use the Apple Lighting to HDMI cable connect to a TV. Other iPhone works perfectly. It looks like there is bug on the app. Is there any workaround? It works on VLC app.


iPhone XR, iOS 12

Posted on May 21, 2019 10:18 PM

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Posted on May 27, 2019 8:46 AM

After further testing this is cause by the Apply iPhone new TV app that does not HEVC format when using Lighting to HDMI cable to an external TV. VLC apps works with the HEVC and the Lighting to HDMI cable adapter. The Issue is cause by the Apple TV iPhone app.

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New TV App on iPhone XR issue

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