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User profile for user: myg9
myg9 Author
User level: Level 1
8 points

Stuck on activation lock

So basically im stuck on activation lock because I am locked out of my apple id and I can't get in. I called apple and the person I talked with sent me a link and he wasn't really being clear so at this point i'm a little lost and don't know what to do. Also to reset my password I need to have access to my email that's linked with it, but i filled in a random email (which wasn't really smart i know). I also can't remember the security questions so I don't know what to do at this point. I am the rightful owner of this phone though. I have the papers and everything. Do I need to fill out something to get it back? I've looked all over the support page of Apple and can't seem to find anything. Can anyone help me out?

iPhone 6 Plus

Posted on May 23, 2019 10:12 AM

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User profile for user: Roger Wilmut1
Roger Wilmut1
User level: Level 10
131,344 points

Posted on May 23, 2019 10:17 AM

Did you buy the device second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support

Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.


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User profile for user: Roger Wilmut1
Roger Wilmut1
User level: Level 10
131,344 points

May 23, 2019 10:17 AM in response to myg9

Did you buy the device second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support

Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.


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Stuck on activation lock

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