Bought Chronicle: Director's Cut on iTunes, am only able to watch the Theatrical Release

So, a couple of days ago, I purchased Chronicle - Director's Cut on iTunes and upon pressing play or downloading it, I'm only able to watch the theatrical release of the movie. The Director's Cut is supposed to come with a few extra scenes that, as far as my purchase is concerned, aren't included anywhere in the films run time or through the iTunes Extras menu. Am I not accessing the movie correctly? I have an option (In the iTunes Extras menu) to watch the "Theatrical Release", but this has the exact same scenes and run time as simply pressing the "Play" option either from the iTunes Store page or in iTunes Extras. All in all, the problem is, I purchased what is supposed to be a special edition of this movie, and it's just the normal version of the film. I hope this can be fixed. Thanks for anyone who replies/helps.

Posted on May 25, 2019 6:50 PM

Reply
2 replies

May 26, 2019 12:57 PM in response to lightvvv107

Hi lightvvv107,


Welcome to Apple Support Communities. I understand you're unable view extra scenes that supposed to be included in your movie purchase from the iTunes Store. I'll be happy to help and point you in the right direction.


Being that you're unable to access the extra scenes, I recommend contacting iTunes Store support. They'll be able to review your concern further. You can contact them at: Contact Apple Support


Thanks for reaching out in Apple Support Communities. Have a great day!

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Bought Chronicle: Director's Cut on iTunes, am only able to watch the Theatrical Release

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