USB-C Charger only charges one way, not reversed

Question

USB-C Charger only charges one way, not reversed

So, I've got a MacBook Pro (13-inch, 2017). The one without TouchBar and only two USB-C/Thunderbolt 3 ports.

My original USB-C Charger works in the bottom port perfectly. In the top port, when it lies naturally with the bend of the cable, it is making the 'charging chime' and showing a lightning bolt in the battery icon. it says "Battery Not Charging" though. Flipping it over so it lies naturally, it is neither making the charging chime or charging at all. Again, bottom port works perfectly. Also when connecting to my iPhone XS.

The upper port does not work at all when trying to connect my iPhone XS using USB-C to Lightning cable. (Bottom port works perfectly).

Is this an issue with the upper Thunderbolt 3 port, or is it an issue with both of my, relatively new, USB-C charging cables?

MacBook Pro 13", macOS 10.14

Posted on May 27, 2019 1:26 PM

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Answer 1

Kappy

Level 10

362,007 points

May 27, 2019 1:45 PM in response to tobiasfromkibaek

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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USB-C Charger only charges one way, not reversed

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