macOS 10.14.5 random system freeze

Recently upgraded macOS 10.14.4 to 10.14.5 on my MacBook Pro (early 2015). Ever since upgrading, my Mac experiences random system freezes where the machine becomes totally unresponsive and only a hard power-off is able to fix it. There does not appear to be any noticeable pattern in terms of programs running at the time the freeze occurs. I upgraded to 10.14.5 about 1-2 weeks ago and have experienced 3 such freezes so far.


In addition to the system becoming unresponsive, I also notice that any audio playing at the time of the freeze also seems to "freeze". The machine appears to go into an infinite loop of emitting a "pop" sound every second while continuing to playback whatever sounds were active just before the machine freezes.


Up until installing 10.14.5, I have never encountered this problem before on any prior version of macOS.


Curious if anyone has experienced similar issues. Wish I could downgrade my Mac to the previous macOS version.

MacBook Pro 13", macOS 10.14

Posted on May 27, 2019 2:59 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 6, 2019 10:57 PM

Apple support was able to provide a solution for effectively "downgrading" my OS.


1) Follow the instructions provided at https://support.apple.com/en-us/HT204904 to reinstall the version of the macOS that came with my laptop.


2) Upon completing step (1), the App Store is supposed to provide me with access to various versions of the Mojave installer. The recommendation is to start by installing Mojave version 10.14.0.


3) Apply the appropriate combo updater to get to the desired minor version of Mojave. The combo updaters are publicly available from Apple's website (e.g., https://support.apple.com/kb/DL1996?locale=en_US).

Similar questions

38 replies
Question marked as Top-ranking reply

Jul 6, 2019 10:57 PM in response to macafiedpc

Apple support was able to provide a solution for effectively "downgrading" my OS.


1) Follow the instructions provided at https://support.apple.com/en-us/HT204904 to reinstall the version of the macOS that came with my laptop.


2) Upon completing step (1), the App Store is supposed to provide me with access to various versions of the Mojave installer. The recommendation is to start by installing Mojave version 10.14.0.


3) Apply the appropriate combo updater to get to the desired minor version of Mojave. The combo updaters are publicly available from Apple's website (e.g., https://support.apple.com/kb/DL1996?locale=en_US).

May 30, 2019 10:01 AM in response to macafiedpc

I just wanted to provide an update about the situation on my end (I'm not OP btw);


I tried multiple things in order to figure out the cause of this freezing issue:


1) Reinstalling macOS without erasing the SSD (Didn't work, still had freezes)


2) Booting from an external drive with the latest (10.14.5) macOS installed, and using it for a few hours without any third party apps installed. (Still froze)


3) Finally, I couldn't take it anymore and decided to create a usb installer for macOS 10.14.4 and it successfully installed without the need to erase my SSD. All my data is still here, and I haven't had any freezes since.

Jul 5, 2019 8:32 AM in response to macafiedpc

I updated to 10.14.5 thinking that by revision 5 they would have worked the bugs out. Um... NO. The os became unusable right after the upgrade.


The ONLY fix I found to make my machine useable again was to disable EVER DRIVE I use on my machine in Spotlight search.

Mind you, unchecking ALL the boxes in Spotlight Search will NOT do the trick, you have to go to the next tab [Privacy] and drag EVERY Hard Drive on your mac into that box. That will PREVENT Spotlight from searching anything on those drives.


You know, that part of the os that is constantly sifting through the DATA WITHIN your documents to allow you search the contents of your files without bothering to remember what you named them. I have always found this function at best useless and at worst invasive. To reaffirm this workaround, I forgot to disallow Spotlight from scanning a new drive I got from work with Photography work on it and shortly after working on the drive, I AGAIN got the beach ball of doom. To be clear this did not solve EVERY instance of this weird lock up, but most of them. Enough for me to actually get work done again. I also suspect laggy internet connectivity may also initiate this weird lockup. The only thing out of the 'ordinary' when I updated was that I jumped one or two OSs when I upgraded. Oh I also manually shut off every single application from using iCloud because I don't like iCloud. Not for security reasons (Im sure its fine for that), I don't like it because It wastes MY TIME doing things that don't serve ME....


Hope this helps.

Jul 6, 2019 11:47 AM in response to macafiedpc

Spoke to Apple Support online, they suggested SCM https://support.apple.com/en-au/HT201295 and NVRAM reset https://support.apple.com/en-au/HT204063 (as usual) as well as having at least 15% free disk space. 

https://support.apple.com/en-au/HT206996 | https://www.cleverfiles.com/howto/best-disk-space-analyzer-mac.html


I have a 500GB usable (512GB) drive, so that means having at least 75GB free, usually it has been 26GB free lately, dipping to 6GB during heavy Chrome swap memory usage. Could be the reason for the freezes but we'll have to wait and see. I found 246GB of old holiday photos that I tried exporting to my Synology NAS last year, but Finder always failed with transfers that large so now I'm transferring month by month only. Seems to be working at around 5MB/s over 5GHz Wi-Fi AC. :D  


Also a point to note: file deletes on the origin only happen once the entire move for all files has completed, i.e. it's not an atomic transaction.

May 29, 2019 7:09 PM in response to macafiedpc

I understand Safe Mode can be impractical with intermittent or sporadic problems.


You can restore a previous macOS version with Time Machine. Whenever you install a macOS update, Time Machine creates a “local snapshot” of the existing system that can be restored in the event something goes wrong, or if you want to “undo” the update for whatever reason. I’m not using a Mac at the moment but I can provide step by step instructions later, should you need them.


It goes without saying though that scam “cleaning” apps are capable of wreaking such havoc that the only practicable way of recovering from the effects of having used them is to completely erase those affected Macs. Often those effects don’t become evident until after a macOS update or upgrade. It’s an extreme solution that is not quite yet justified.

May 30, 2019 8:21 AM in response to macafiedpc


Nearly two decades after its inception users continue to insist on installing garbage products that prevent macOS from working properly. "Avast" is among the worst offenders. Ironically, its uninstaller is a model of perfection. Use it.


You can restore the previous system with Time Machine. I am not completely certain enabling TM is even a requirement though, since it is enabled on all my Macs. None have ever been affected by "Avast" or its ilk though.


  1. Boot macOS Recovery.
  2. At the Mac OS Utilities screen, select "Restore From Time Machine Backup" > Continue. A Restore from Time Machine screen will appear. Read it then Continue.
  3. When the Select a Restore Source screen appears, select the internal disk. Its default name is "Macintosh HD" but you may have changed it. Continue.
  4. The Select a Local Snapshot screen appears next. Restore From > Local Snapshots on Macintosh HD (or whatever you named its startup disk) will appear in the dropdown menu selection.
  5. If a Local Snapshot Date & Time list populates, select one that corresponds to the version you want to restore. Continue.
  6. A confirmation dialog will appear. Read it then Continue.
  7. A Restoring screen will appear next. That operation won't take long.
  8. A Success screen will appear next, and the Mac will restart.


May 29, 2019 10:12 AM in response to G0DLess

Cleanmymac is one of the worst enemies of a healthy mac.

Even after uninstalling, there is no way to tell what damage it has left behind.


I recommend you do a full backup (preferably two).


Erase and install a fresh copy. Migrate only the user accounts (NOT applications, settings or other files - you don't want to migrate the problems back!)


If you want, before you do a clean install you can try running the Combo Update over the present system. Sometimes this fixes files that were corrupted or deleted, but with cmm...

Jul 6, 2019 11:25 PM in response to Nick_nao

Interesting since that directly contradicts what Apple's chat support representative told me. I was skeptical, but they claimed to have discussed it with their supervisor and said that I should expect to have the ability to install 10.14.0 from the App store after reinstalling High Sierra using the recovery instructions with internet access enabled.


Here is the quote from my chat transcript. I wasn't able to perform the steps in real-time during the chat. Will update my response here if the solution provided by Apple fails to work as described by their rep.


Maeghan
I was able to verify that yes once you are back on High Sierra or earlier, you’ll be able to access the older versions of macOS from the App Store. This will allow you to download 10.14 and then apply those updates from our website instead of making the jump to 10.14.5 right away.

May 30, 2019 7:43 AM in response to John Galt

No worries about the mixup in discussion threads.


I don't use Time Machine for backups. I have my own backup plan that takes care of my data, but not the OS. So I think my only option is to try a clean install of the latest macOS installer, which as far as I know, only lets you install 10.14.5.


The more I think about it, the more I suspect that Java is the common theme here. I'll have one more chance to test an alternate configuration of the Java programs I'm running. However, I'm assuming macOS is the software at fault since the same Java software and associated VM worked flawlessly under prior versions of the OS.

Jul 6, 2019 11:11 PM in response to macafiedpc

How are you able to get the version 10.14.0? I was told by a senior apple tech that the only way to get that version is if an apple store has a network drive containing that version, since the App Store only has Mojave 10.14.5. There’s no way to get Mojave’s 10.14.0 then use the combo update to get to 10.14.4


To get around the freezing I just installed the OS that came with my MacBook then upgraded to High Sierra.

May 29, 2019 10:18 AM in response to G0DLess

You can check to see if you've removed all of the files by downloading and running the free version of Find Any File to search for any files with the application's name  and the developer's name in the file name.  For example for CleanMyMac you'd do two searches:

1 - Name contains cleanmymac
2 - Name contains macpaw

Any files that are found can be dragged from the search results window to the Desktop or Trash Bin for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.


 



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macOS 10.14.5 random system freeze

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.