I have a relatively new Apple TV 4K that randomly has the video freeze while the audio continues while watching a movie using iTunes. This happens towards the beginning of a movie. Any fixes?
Apple TV 4K, tvOS 12
I’ve got an update on this issue. I think it’s a power load issue affecting my modem which is impacting my Apple TV differently than my other devices.
I’ve tried Ethernet (direct to router) as well as powerline (which had a good signal) and the problem continues. Now it mostly freezes altogether, not just the video.
However, while trying out the powerline adapter, I noticed that the failure coincided with my house’s AC unit cutting on. I assumed it was affecting the powerline specific functions, so I switched back to WiFi. Last night, it was working fine over WiFi (watching MLB.tv), then the air cut on and my connection froze. I switched back to powerline and it started streaming again. Later AC is off, it cuts back on, and the feed drops again. I then switched back to WiFi and logged into my router from my laptop and pulled up the performance chart. I made the air cut on. This time, the connection didn’t drop altogether, but the game feed got blurry, skipped, then jumped back a few seconds and started going again. The bandwidth charts for both WAN and LAN flatlined for just a couple seconds on my router screen.
So I think the load required to start the AC is making the modem basically hiccup briefly. And while the rest of my devices just lag and reconnect without me noticing, something about the Apple TV makes it think it’s completely lost connection if the hiccup is long enough. It then takes some action from me or just waiting for a little bit to make it try to reconnect.
I’m going to move my modem to another room (on another breaker) and see if that doesn’t help. I also may try a battery backup. I had a device (plasma TV, IIRC) several years ago that would cut out during power fluctuations and the battery backup fixed that problem.
For those who know more than me about this stuff, does this sound plausible? Should the battery backup help?
No, that would be an extremely limited amount of people. If there were many that would mean it was happening to the majority of users and fairly easy to reproduce, this forum would have filled up with reports immediately following said update, and at the very least this thread would have multiple pages within hours of being created.
Good luck with the diagnostics. I had to do something similar back in March for books on Mojave and never heard a peep back. As of today books is still broken.
For what it’s worth, mine is still doing this as well.
This seems to have fixed the problem for me. Although now many shows start playing at super low resolution and then clean up after 4 or 5 seconds. But since I switched this option, no more video freezes.
Yes, I edited the comment a minute after posting my original comment when I realized my mistake. It definitely seems to fix the problem, though, on Apple TV HD.
Sorry to hear Apple TV 4K continues to have the issue.
I should specify, I'm trying to share my computer's browser windows over Airplay. I'm not using any apps. It works for anywhere between 2 and 10 minutes before it freezes. It actually does either one of two things. Either the window I have displayed freezes at a single frame but whatever audio there was continues and my computer says that it's still connected to the Apple TV or it disconnects completely, returning to the home menu on the Apple TV and my computer said that it's disconnected from it.
This happens to us on all purchased video. It is not the cables, it is hard-wired to 175mbps. I have restarted, reset the AppleTV as well. It is obviously a bug that Apple is refusing to admit exists.
Neither does you being an *******. I very specifically pointed out your explanation doesn't solve the problem. Maybe you should admit you're possibly wrong and advance the issue to someone who may know more.
The only ones that can reset a 4K Apple TV, is an Apple Store or AASP. Did you actually take the device to either, if not you DID NOT reset your Apple TV 4K per https://support.apple.com/en-us/HT202118
We have the same Issue with the Apple TV HD.
I’m also having the same issue. Which only started happening after the recent update.
I have the exact same problem:
4th Gen AppleTV
Ethernet and wireless
only happens with iTunes content (movies or shows)
Netflix is fine
Swapped HDMI cords, it still happens.
Nice thinking. I wouldn't have thought of that. It worked for me as well.
I’ll be trying it in a few hours when I arrive home. I’ll update.
The update does not solve the issue.
Have exactly the same problem with my Apple TV HD, but only when streaming from iTunes, Netflix, Stan Prime video all ok
Apple TV video freezes but audio continues
