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Fraudulent use of Phone.

I have just contracted with Virgin Mobile to enter into an Agreement for an Apple iPhone XR. I have been notified by you that my Apple ID was used on an Apple XR at 7.21am today. As I did not receive the iPhone until this afternoon, I have no idea how this has happened. The courier bringing the parcel was from Yodel, who I understand from Virgin loaded it onto their courier's vehicle at 6.12am today. Please advise what I should do next. Incidentally, I have also been notified by Asda Bank that my Credit Card was used yesterday IN BRAZIL, which makes me wonder if someone has stolen my identity.

Regards - Paul Simpson

iPhone XR, iOS 12

Posted on May 28, 2019 10:55 AM

Top-ranking reply

IdrisSeabright

Level 10

169,679 points

Posted on May 28, 2019 11:46 AM

This is a user-to-user support forum. You're not addressing Apple here.

See this article:

If you think your Apple ID has been compromised - Apple Support

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Fraudulent use of Phone.

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