Touch ID does not work.

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Level 1

8 points

Touch ID does not work.

Good day to all!

I just bought my MacBook Pro 2 weeks ago. Surprisingly, the Touch Bar is working but when I always want to enter my fingerprint, the Touch ID doesn't work at all.

What should I do? Should I go to a Mac centre near me?

Thank you!

Best Regards,

Chloe Gorospe

MacBook Pro 15”, macOS 10.14

Posted on May 29, 2019 4:02 AM

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Answer 1

Barney-15E

Level 10

122,072 points

May 29, 2019 3:33 PM in response to gorospechloe

Use Touch ID on your Mac - Apple Support

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Answer 2

gorospechloe Author

Level 1

8 points

May 29, 2019 4:28 AM in response to Barney-15E

Hi Barnet-15E!

Thank you for taking time to response to my concern. I have not yet done that, how can I reset the fingerprint?

Thanks you.

Yours,

Chloe G.

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Answer 3

Barney-15E

Level 10

122,072 points

May 29, 2019 4:19 AM in response to gorospechloe

Did you try resetting the Fingerprints?

If that doesn't solve the problem, I would take it to the Apple Store. Make an appointment so you don't have to wait around.

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Touch ID does not work.

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