Touch ID partially working

electronbee wrote:

I have a MacBook Pro (15-inch, 2019) with Touch Bar. My Touch ID used to work flawlessly until recently. I can configure a fingerprint, however, once that fingerprint is saved I can not use it to unlock anything. I have tried this multiple times, are there any next steps to troubleshoot?

If Touch ID isn't working on your Mac - Apple Support

Change Touch ID preferences on Mac - Apple Support

Use Touch ID on Mac - Apple Support

There are a few instances where Touch ID will not be accepted by macOS:

• If you restarted your Mac, or if you're not logged into your user account.

• If you have not unlocked your Mac for 48 hours.

• If you are trying to unlock Security & Privacy

• If you are trying to unlock Users & Groups Preferences (when FileVault is on)

• If 5 wrong fingerprint attempts

"If you have problems with Touch ID"

Use Touch ID on Mac - Apple Support

If you continue to have an issue with no insight or resolve—

Intel Macs w/ T2 chip—

Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

Reset NVRAM Reset NVRAM or PRAM on your Mac - Apple Support

(get at least two-three rounds of the chimes when holding the NRAM Reset)