Double Youtube premium subscription

I have 2 subscriptions for youtube premium on my account. One is related to my google email - vis*****@gmail.com, another related to my appleId - by****19@gmail.com.

basically both of them are serving same purpose - same family is using same subscription. But I am being billed twice for last month or two.

three days ago I’ve found out that I have double subscription in my yt music app, and cancelled that which was served by my appleId, but today I got billed for this subscription by apple again.

i think that it is not right.

Also I can’t reach apple support directly, because customer support page is returning error over and over again.

Please fix my problem.

iPhone 7, iOS 12

Posted on Jun 4, 2019 4:49 AM

Top-ranking reply

King_Penguin

Level 10

334,324 points

Posted on Jun 4, 2019 5:45 AM

These are user forums, we are fellow users, we can't fix it for you.

If you cancelled the subscription at least 24 hours prior to its renewal date contact iTunes Support : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’) or iTunes Store - Contact Us - Apple Support

View in context

Double Youtube premium subscription

Similar questions