Scratched screen by soft wood floor

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Level 1

8 points

Scratched screen by soft wood floor

Hi All,

I have an iPhone XR. It was bought in San Francisco but I am Hungarian. It is important detail because after purchase at home in Hungary I couldn’t buy Apple Care + despite of my intention. Shortly my phone was slidden 5 cm long on my wood floor and unfortunately it has been scratched. It has never happened with an “gorilla glass 5” screen.

I would like to apply my warranty for two purposes:

I have disadvantages due to my nationality and I couldn’t buy apple care +
My conviction is that my screen has material fail because a true gorilla glass shouldn’t be injured by a soft wood floor.

Do you have any recommendation in this topic? How can I handle this? What do you think am I right?

thank you!

Daniel

iPhone XR, iOS 12

Posted on Jun 9, 2019 6:05 AM

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Answer 1

Best reply

Michael Black

Level 10

80,268 points

Jun 9, 2019 6:23 AM in response to dániel288

Every iPhone warranty includes a clause that service may be restricted to the country of original sale. That means for most service, you’d have to take it back to the USA for service. All you can do is take it to a local Apple store or Apple Authorized service center and see if they will service it, or say no.

And they may still consider it accidental damage (was their dirt, grit or anything on the floor?) which is not covered under warranty anyway.

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Answer 2

Jun 9, 2019 1:43 PM in response to dániel288

Hi, Apple does offer international warranty. But I'm afraid that Apple support will say it's wear and tear, but i do suggest a casing and a screen protector next time to prevent such things from happening.

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Scratched screen by soft wood floor

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