Occasionally when I open my laptop, a grey and white screen appears. Once it happens I usually close my laptop for a minute and when I reopen it, the problem is gone. I've noticed this happens when I lift the screen absent-mindedly using my left hand, which makes me think it is a loose wire issue. Any suggestions?
Laptop type: MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)
MacBook
Take the laptop to an Apple Store or Apple Authorized Service Provider to be examined. It may qualify for one or more free Apple repair programs. It almost sounds like a Display Cable issue similar to the one offered in the free repair program, but the free repair program only covers backlight cable issues which doesn't seem to be the case here.
In addition the issue could be software related, an SSD issue (there is an SSD free repair program), or a GPU issue. You could run EtreCheck to look for software issues and post the report here using the "Additional Text" icon which looks like a piece of paper.
I ran EtreCheck. Here is the report:
EtreCheck version: 5.2 (5029)
Report generated: 2019-06-15 21:04:24
Download EtreCheck from https://etrecheck.com
Runtime: 1:59
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Description:
Grey and white vertical stripes.
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.
Limited drive access - More information may be available with Full Drive Access.
Hardware Information:
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)
MacBook Pro Model: MacBookPro13,1
1 2 GHz Intel Core i5 (i5-6360U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB LPDDR3 1867 ok
BANK 1/DIMM0 - 4 GB LPDDR3 1867 ok
Battery: Health = Normal - Cycle count = 532
Video Information:
Intel Iris Graphics 540 - VRAM: 1536 MB
Color LCD 2880 x 1800
Drives:
disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 250.69 GB
disk1 [APFS Virtual drive] 250.69 GB (Shared by 4 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 76.75 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 250.69 GB (171.09 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] (Shared - 2.15 GB used)
APFS
Mount point: /private/var/vm
Network:
Interface en4: iPhone
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.1 (18B75)
Time since boot: About a day
Notifications:
Notifications not available without Full Drive Access.
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.examsoft.softest.service.plist
Executable: /Library/Application Support/SofTest/Service
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/ES.Examplify.plist
Executable: /Applications/Examplify.app/Contents/MacOS/Examplify -launchd
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist
Executable: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.examsoft.ExamplifyService.plist
Executable: /Applications/Examplify.app/Contents/Resources/ExamplifyService/ExamplifyService
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.examsoft.softest.plist
Executable: /Applications/SofTest.app/Contents/MacOS/SofTest -launchd
Details: Exact match found in the whitelist - probably OK
Thanks for your input. I've made an appointment at an Apple Store this week to have it looked at.
I'm hoping it will somehow qualify for a free repair. I don't qualify for the SSD one because I bought the laptop in late March 2017.
Feeling a little annoyed about this because within the 1st year I needed the SSD replaced and though it was covered, you don't expect problems like that within the first few years. And a new issue now. My old MacBook Pro lasted 5+ years with 0 issues :/
32-bit Applications:
2 32-bit apps
System Launch Agents:
[Not Loaded] 17 Apple tasks
[Loaded] 162 Apple tasks
[Running] 120 Apple tasks
System Launch Daemons:
[Not Loaded] 36 Apple tasks
[Loaded] 185 Apple tasks
[Running] 113 Apple tasks
[Other] One Apple task
Launch Agents:
[Loaded] ES.Examplify.plist (? 7c630552 - installed 2019-05-17)
[Loaded] com.examsoft.softest.plist (? 333f02d7 - installed 2017-04-16)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-06-15)
Launch Daemons:
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-05-26)
[Running] com.examsoft.ExamplifyService.plist (? e2551254 - installed 2019-05-17)
[Running] com.examsoft.softest.service.plist (? b6fbbf8f - installed 2017-04-16)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-06-15)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-02-10)
User Launch Agents:
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (? 0 - installed 2019-02-13)
Internet Plug-ins:
FlashPlayer-10.6: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11)
PepperFlashPlayer: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-12)
Flash Player: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11)
Audio Plug-ins:
AppleTimeSyncAudioClock: 1.0 (Apple - installed 2018-10-24)
BluetoothAudioPlugIn: 6.0.9 (Apple - installed 2018-10-24)
AirPlay: 2.0 (Apple - installed 2018-10-24)
AppleAVBAudio: 710.1 (Apple - installed 2018-10-24)
BridgeAudioSP: 5.2 (Apple - installed 2018-10-24)
iSightAudio: 7.7.3 (Apple - installed 2018-10-24)
3rd Party Preference Panes:
Flash Player (installed 2019-05-26)
Time Machine:
Time Machine information not available without Full Drive Access.
2 local snapshots
Oldest local snapshot: 2019-06-08 19:22:47
Last local snapshot: 2019-06-15 17:20:19
Performance:
System Load: 1.40 (1 min ago) 1.53 (5 min ago) 1.35 (15 min ago)
Nominal I/O speed: 0.29 MB/s
File system: 33.05 seconds
Write speed: 1364 MB/s
Read speed: 2890 MB/s
CPU Usage Snapshot:
Type Overall
System 3 %
User 3 %
Idle 94 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
Other processes 11.31 % (?)
EtreCheck 4.76 % (App Store)
com.apple.WebKit.WebContent (3) 2.86 % (Apple)
Safari 1.64 % (Apple)
com.apple.WebKit.Networking (4) 1.40 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Preview 1.03 GB (Apple)
EtreCheck 571 MB (App Store)
App Store 335 MB (Apple)
com.apple.WebKit.WebContent (3) 221 MB (Apple)
Mail 185 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
com.apple.WebKit.Networking 3 MB / 88 KB (Apple)
Mail 2 MB / 169 KB (Apple)
mDNSResponder 923 KB / 522 KB (Apple)
apsd 73 KB / 74 KB (Apple)
netbiosd 70 KB / 15 KB (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 433 MB
Used RAM: 5.81 GB
Cached files: 1.77 GB
Available RAM: 2.19 GB
Swap Used: 121 MB
Software Installs (past 30 days):
Install Date Name (Version)
2019-05-17 Examplify
2019-06-11 Adobe Flash Player
2019-06-12 Adobe Pepper Flash Player
2019-06-15 Microsoft AutoUpdate
2019-06-15 Microsoft PowerPoint
2019-06-15 Microsoft OneNote
2019-06-15 Microsoft Excel
2019-06-15 Microsoft Outlook
2019-06-15 Microsoft Word
2019-06-15 EtreCheck (5.2)
Diagnostics Information (past 7 days):
Directory /Library/Logs/DiagnosticReports is not accessible.
Enable Full Drive Access to see more information.
End of report
For anyone out there wondering, went into Apple today and they ran a test that couldn’t find the problem. They said to fix the problem, the problem has to happen almost all the time so they can do more trouble shooting. They suspected it could be 1 of 3 issues, and they thought it was the most expensive of them. So hopefully it won’t get worse.
Obviously grateful that this problem is a minor issue, but overall disappointed with the quality of the newer Apple MacBook pros.
Grey and white screen - MacBook Pro
