You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Starting a few days ago, when I try to visit Youtube, it says "Safari could not open the page because the server stopped responding." All other websites load normally. I don't have the Youtube app and don't want it. I've tried:
Clear history and website data
Remove all website data
Reset network settings
Hard restart
Disabling content blockers
Content restrictions are off
Block all cookies is off
Javascript is on
Not sure what else to try, any suggestions?
iPod, iOS 12
Hi MattJ33,
Thank you for using the Apple Support Communities. I understand you're not able to access a specific website in Safari.
There are a few steps you might try in this case. First, to clarify, you mentioned resetting network settings; which device is this happening with, and which software version? I ask as this is posted in the Mac forum, and resetting network settings is a function of iOS.
If you're using a Mac, these tests would be a good way to narrow things down:
Use safe mode to isolate issues with your Mac
How to test an issue in another user account on your Mac
On the other hand, if you're using an iOS device, I recommend testing a different web browser and also making sure you've tested on both cellular data and another Wi-Fi network; do you get different results?
I hope this helps get you started. Take care.
Hi MattJ33,
Thank you for using the Apple Support Communities. I understand you're not able to access a specific website in Safari.
There are a few steps you might try in this case. First, to clarify, you mentioned resetting network settings; which device is this happening with, and which software version? I ask as this is posted in the Mac forum, and resetting network settings is a function of iOS.
If you're using a Mac, these tests would be a good way to narrow things down:
Use safe mode to isolate issues with your Mac
How to test an issue in another user account on your Mac
On the other hand, if you're using an iOS device, I recommend testing a different web browser and also making sure you've tested on both cellular data and another Wi-Fi network; do you get different results?
I hope this helps get you started. Take care.
This issue is on an iPod Touch 7 with iOS 12.3.1
I installed Firefox browser and it didn't load the website either. I tested it on a public Wi-Fi network and the website worked. I thought that was strange since the website loads normally on my Mac laptop at home where it doesn't work on my iPod.
Is there something I can fix with my Wi-Fi at home, so it works on both devices again?
Fixed it by turning off my router setting to block top ad websites using parental controls. I guess YouTube used one or more of them. Weird that it only broke it on my iPod and not my laptop/PC. Thanks for pointing out the issue might be my Wi-Fi.
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
You can try restarting/resetting the router.
See if anything here helps.
You are welcome.
Safari won't load Youtube
