I had authentication issues with iCloud and signed out on my MacBook Air. Now I can't reconnect to iCloud drive! It says I have the wrong username or password. But if I go to my iCloud account from Safari via the web, I come in with the username and password. Now I have no files or folders on the desktop since everything is on iCloud drive. What should I do?!
MacBook Air 13", macOS 10.14
Have you signed back in to System Preferences/iCloud? Is that where you are getting the error message?
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Etrecheck – System Information
Have you signed back in to System Preferences/iCloud? Is that where you are getting the error message?
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Etrecheck – System Information
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Try quitting cisco.anyconnect to see if that makes a difference. If that doesn't help, go to System Preferences/Users & Groups, note all your login items, and then remove them. Restart the computer and do not open any programs. See if that makes a difference.
Hi, I've tried safe mode now and it worked. When I went back to normal login, it took about 10-15 minutes before I was ejected from iCloud.
I have all my files and images uploaded to iCloud for security. So I think it would be best to erase and re-install macOS Mojave? After that it just gets a little job of downloading and resetting the programs.
I can not conect my mac to my iCloud drive again
