Spectrum internet having problems with with Safari. Works properly with Firefox. Keeps going off & on with Safari. Could this be Spectrum hasn't updated to the 64 bit & is still using 32 bit equipment????
iMac 21.5", macOS 10.14
Thanks for the reply, I spent some time with Apple support and they figured out Safari was timing out after 10-15 minutes because of a malware problem (it also started doing it with Firefox). Downloaded "malwarebytes" free trial, did the sweep twice and no more problems!!! The problem started about two weeks after I switched from Frontier to Spectrum.
Thanks for the reply, I spent some time with Apple support and they figured out Safari was timing out after 10-15 minutes because of a malware problem (it also started doing it with Firefox). Downloaded "malwarebytes" free trial, did the sweep twice and no more problems!!! The problem started about two weeks after I switched from Frontier to Spectrum.
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Thanks for the reply, I spent some time with Apple support and they figured out Safari was timing out after 10-15 minutes because of a malware problem (it also started doing it with Firefox). Downloaded "malwarebytes" free trial, did the sweep twice and no more problems!!! The problem started about two weeks after I switched from Frontier to Spectrum.
Hello johnfromventnor city.
Thanks for reaching out to Apple Support Communities. I understand that you are having an issue using Safari. I'm happy to help you find a resolution.
Here are some resources that can assist you with troubleshooting:
If an app freezes or quits unexpectedly on Mac
Please let me know if you still have questions after reviewing the articles. Also, can you tell me how long you have had this issue? Do you receive an error message when it Safari disconnects? If so, what is the exact error message?
Have a great day!
We also tried out the new admin account but the problem continued until we did the malware fix.
Safari problems with Spectrum internet
