Netflix app becomes slow on Apple TV

You must go to the “Settings” in the Netflix App. (Down at the bottom of the left-hand “Menu”).

Select “Sign Out” and click the Touchpad on the Siri Remote.

You will get a screen with a “Sign In” Button.

Click it.

Try to remember your sign in...

After you get signed back in, the new Settings will remain in effect!

OK. I signed out and back in again. That stopped the preview autoplay but it didn't improve the lagging interface. Eventually it gets so slow that it's unusable. This on both of my ATV4s.

BTW, this just started a few days ago. Until then, both ATVs were fine with Netflix.

They remain fine with every other app.

I have this same issue. Strange for me as I am on ethernet and not wifi. This isnt the occasional blip in service or slowdown because everyone is one it (that has happened as well), but this is lagging in selecting a movie or thumbnails not even showing up and not even being able to watch a show because its way too fuzzy. I have several other Apple 4k with netflix with my account logged in and they are all fine. Its all narrowed down to one tv in our house (the main media room). It works just fine in our bedroom which is the same exact setup. I have deleted the app multiple times, restarted Apple TV and nothing helps. I have not tried closing open programs but we only use Apple TV for a handful of things so I cannot imagine this will solve my problem. I was going to call Netflix today but doesnt look like this will help from this massive string that goes back for a year. This is crazy that they cannot bother to solve this issue....

Have you tried using the app switcher? Press the home key on the remote twice, then swipe up to quit each app, including Netflix. The Apple TV seems to keep as open, even after restarting. Quitting all apps this way fixed the issue for me on my 4K ATV.

Yes, I only had 8 or so apps open and maybe 20 or 30 on 'my list' which I also deleted. I also unplugged the Apple TV from the TV as well as the ethernet for two minutes. It was 'better' but still had slight issues off and on but not consistent like it had been.

Hello everyone!

If any of you have any kind of solution for this, I would very much appreciate it, if you could share it.

I have the 4th gen. Apple TV 4k and I am trying to watch Netflix but the app is lagging so much it became hard to use. I've had this issue for awhile now.

No other app has the same issue, I tried restarting, quitting, reseting, deleting, etc.

NOTHING HELPED!!!

Please help because it is getting frustrating.

Thanks in advance.

I had the same issue . Deleting the Netflix app and installing again fixed my problem .

On Apple TV 4K and Apple TV HD highlight the app and hold down the Touch surface or Select until the app starts to jiggle. Then press the Play/Pause button and choose Delete . 

Now install the app again , issue should be fixed .

I found the solution. You have to force close the apps that are open in the background as same as in the iphone. Double tap the home button in the remote control (the one beside the menu button). Then swipe up all the apps that are open as same as you do with an iphone and that will fix it.

I see different proposals and there could well be different problems. Mine was extreme sluggishness when scrolling the menus, especially My List.

You'd think this fix, turning off video previews would work, but at first the setting did not migrate to the Apple TV.

Then one day, it did, and the problem was solved. Netflix must have changed the app.

It's quite apparent when the issue is solved: you no longer have video previews.

I also disliked this feature - interrupts your conversation when you're not watching anything.

Thanks Clash with Bao for first suggesting this solution.

YES I have the exactly same problem! Restarting AppleTV helps for few hours, but it always slows down so browsing titles is next to impossible. Infact Im now in chat with Netflix guy about it. They made ticket about it. APPLE can you pls check out the Netlix App?

This is the solution. Please force close all apps, Double tap the Home button (the one beside the menu button) on your remote. Swipe upwards on every app preview to close all apps as same as you do in your iphone.. Tap the Home button to return to the Home screen, then try Netflix again. Okay?

Did you do what I said? This is the solution. Please force close all apps, Double tap the Home button (the one beside the menu button) on your remote. Swipe upwards on every app preview to close all apps as same as you do in your iphone.. Tap the Home button to return to the Home screen, then try Netflix again. Okay?

This is unfortunately a temporary solution only. It allows the app restarting properly, but at the problem will come back sooner or later, as Ctank909 said. So this manipulation does not the fix the problem once and for all.

For those who still have this problem, here are a couple of things to consider.

1) The problem was originally reported on the 4K Apple TV box. This is the newer box and does not have an optical sound port. Both Andrew White2 and myself have had this issue. The problem on the older Apple TV box may well be different.

2) If you have the 4K Apple TV box, then you likely have the same issue. Check and see if you are still seeing video previews - that is, annoying little videos that come up as you move from one program selection to another.

If you are seeing the video previews then you haven't fixed the problem. You have to turn this feature off for your account using a browser, and then the setting has to migrate to your Apple TV box. If it does, you won't see video previews and you won't have the problem.

If someone with the older Apple TV box has fixed the problem, then that would be good to know. To me, having to go in regularly and clear out background apps is helpful, but not a proper solution if you have to do that more than once. (I have not tried it either).

Yes as said before in this thread, it solves problem same as restarting appletv for while, but problem is, it always comes back in few hours. Unlike in any other apps, or like Netflix in Playstation 4.