Netflix app becomes slow on Apple TV

If someone with the older Apple TV box has fixed the problem, then that would be good to know. To me, having to go in regularly and clear out background apps is helpful, but not a proper solution if you have to do that more than once. (I have not tried it either) I have several other Apple 4k with netflix with my account logged in and they are all fine. Its all narrowed down to one tv in our house (the main media room). It works just fine in our bedroom which is the same exact setup.

Exactly! I mentioned earlier, I actually contacted Netflix support btw. The answer was to restart everything from power cord (even tv which is completely unrelated), obviously I trïed factory reset and installing app again also.

So the chat support said that "this is not appletv support", yea it is not but it requires interaction between Apple and Netflix to fix the issue. I would say after all Netflix is propably one of the most used App in AppleTV after Youtube.

So, guys who have this issue, please contact Netflix support too and require them to make ticket about issue! Remember to say that the problem comes BACK always that is the actual problem.

Absolutely it should be fixed. It's a major defect.

I don't know how much of the thread you have read. I did solve the problem by turning off video preview on the account (described above by someone) but it took several weeks before that setting migrated to the Apple TV box.

As far as it taking hours to come back after a reset, that is evidence of a memory management issue, possibly persistent caching or poor garbage collection of the video previews.

This app should not meet Apple approval standards with a bug like this.

Netflix is a direct competitor to AppleTv’s streaming service. This slowness began right after Apple began with their streaming service. It’s not a coincidence. Remember this is the same company it’s been proven to have purposely slowed down older model iPhones to get you to upgrade. This is more of the same. Netflix doesn’t have this problem running on any other platform.

Yes you said it, and we said that it is NOT fixed permanently so you can stop suggesting it as solution, because it is NOT.

Never say never but I doubt Apple does it purposely messing it up, because Im sure Netflix is one of the most used app in AppleTV. That said it does not have problem with PS4, PC, or Samsung TV from devices I have.

So again, it should be fixed.

Not enough room here to explain SDLC or agile development but just understand Netflix is an app running on Apples infrastructure. If Apple wants to sabotage A Netflix App running on their platform, there’s not much Netflix can to to fix it. Again, for me anyway., Netflix runs perfectly everywhere else.

I didn't bother with the support bit. I just canceled the service. If they don't care about making their app work right, but shovel tens of millions to special interests, they clearly have their priorities wrong.

I recently started to experience the same problem and it is not limited to Netflix. Other apps like Disney+ and NHK WORLD slow down or hang. Restarting Apple TV clears the problem, but slow down occurs again after awhile. It is not clear to me whether I am running an app that has a defect that is causing the system to become unstable or whether the Apple TV OS itself is causing the instability.

Going to try disabling background app refresh on all of my Apple TV apps to see if that helps.

I just wanted to add my voice to the list of people having this problem. ATV 4K, only three items in my list, but while browsing titles it would gradually slow down to being essentially frozen. This has been going on for over a year for me, but since I cancel Netflix frequently when I run out of things to watch, I thought nothing of it.

Saw it was *still* going on today, decided to contact Netflix customer support. Got the absolute RUDEST customer service rep I’ve had in years (and for America these days, that’s saying something!). Her name was Kim. She basically said I was lying about the problem, and to consult the troubleshooting page before bothering her again. I told her he troubleshooting page... the one she JUST referred me to... only said, “We are currently researching this error. To help us investigate, please  contact customer service.” This is when she called me a liar and said there were other options there.

So I cancelled Netflix again, probably for good this time. Shortly afterwards I saw somebody on here mention that you can now turn off auto-previews, so I gave it a try, and hey... it worked! Can browse more than twenty shows without the whole thing freezing up. That’ll be convenient... until this month’s service runs out, and I never touch Netflix ever again. If only they had updated their support page or trained their customer support team, they would have kept a customer.

Seriously, with all the streaming competition now, they have GOT to get better support, both for fixing their buggy software AND for dealing with customers.

Yes Netflix support chat person actually said to me that "This is not AppleTV support" at one point, which is silly because it is Netflix App that has that problem.

Just keep contacting Netflix also and demand they make support ticket of it, do not fall for their "restart and see if works, if works problem solved" bs.

It doesn’t resolve the issue permanently, but closing all the background apps has worked for me. Here’s a good walk-through on how to clear your background apps on AppleTV 4

https://www.businessinsider.com/how-to-close-apps-on-apple-tv

I’m absolutely having this exact same problem on my 4th generation Apple TV. Various reports are scattered across the net. Best,

As above, you need to contact Netflix.

It would have nothing to do with Apple, Netflix is the one who develops the app and need to fix any issues.

What did Netflix say?