Apple Watch “All of a sudden“ not syncing with Apple health app on iPhone 7 Plus

I have Apple Watch Series 3 an iPhone 7 Plus. Our use the Apple Watch to track exercise in steps. I actively use Health app and activity app daily. All of a sudden yesterday, my step stopped recording to the health app and activity app. The steps show on my watch, but nowhere else. When I tried to add the steps manually to the health app, it would add it and then I would come back later and it would be gone. I have followed previous posts advice to turn off my iPhone and Apple Watch after closing related apps to my Apple Watch. I restarted my phone first then the Apple Watch. Still nothing works. I do not want to totally reset my Apple Watch or iPhone 7 Plus because I do not want to lose all my historical data. Why is this happening all of a sudden? Is anybody else having this problem ?

Apple Watch Series 3, watchOS 5

Posted on Jun 21, 2019 10:20 AM

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Jun 22, 2019 7:14 AM in response to diannafrombutte

Hello diannafrombutte,


Thank you for using Apple Support Communities. It's my understanding that your Apple Watch activity is no longer updating on your iPhone 7 Plus. You've done a great job trying to get this resolved! I'm happy to help.


I recommend unpairing your Apple Watch and setting it up again. Even though this step will erase all content from the Apple Watch, a backup is created prior first to help save your important data. Please review the steps and information in the links below:

Unpair and erase your Apple Watch


Back up your Apple Watch


Let us know the results. Please include any additional troubleshooting steps you may have tried.


Have a wonderful day!

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Apple Watch “All of a sudden“ not syncing with Apple health app on iPhone 7 Plus

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