iTunes suddenly won't let me play home videos on my iPhone and iPad since their upgrade

Ever since iTunes changed the "Videos" category to "TV," my home videos won't play on my iPhone 6s Plus and iPad mini 3. I get this error message: "There is a problem loading this content". The videos are listed on my iPhone and iPad mini3 in the Library, but they won't play. Purchased TV shows play fine, however.


The home videos DO play on my computer and on my oldest iPad (the larger one, first generation).


Can anyone help? Thanks!

iPhone 6s Plus, iOS 12

Posted on Jun 26, 2019 10:42 PM

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Jul 17, 2019 1:00 AM in response to EMRDRD

Update: I found the video on iCloud, put it back into my iTunes Library, re-synced my iPhone, and I still get the error message that the video "can't be loaded." Just to refresh anyone's memory (in case people are still reading this thread), my old home movies used to play fine on my iPad mini 3 and iPhone 6s UNTIL Apple did away with the Video app. The videos will still play in iTunes on my computer (a PC) and on my old iPad2 (which still has the video app). Apple has tried to help, but it seems like they have no further suggestions. Has anyone out there experienced Video glitches since Apple changed their Video app to "TV" app?


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iTunes suddenly won't let me play home videos on my iPhone and iPad since their upgrade

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