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Setting up a new payment option on family sharing

It keeps asking me to verify my form of payment before I can add a new one.

Had to cancel my other card due to fraud, and it won’t let my add a new one and I can’t verify the new one because it’s canceled and it declines it. HELP!

iPhone 8 Plus, iOS 12

Posted on Jun 28, 2019 3:12 PM

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Question marked as Top-ranking reply

Posted on Jun 29, 2019 8:44 AM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

2 replies
Question marked as Top-ranking reply

Jun 29, 2019 8:44 AM in response to Fam-shar-payment

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Setting up a new payment option on family sharing

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