HBO shows are late on Apple TV HBO channel subscription

I am highly dissatisfied with the performance of my HBO channel subscription through Apple TV. Shows are not updated promptly; they lag behind when they should be available..


When Apple TV subscriptions came out this spring, I liked the idea of being able to stream HBO East and West live (as if I had TV), and also to download content for offline viewing. These were big pluses, and yes, they work. But shows are available for streaming and viewing much later than they should be. For example, Real Time with Bill Maher is always posted to HBO GO and HBO NOW by 7 am on Saturday mornings after its live premier on Friday nights. It’s 3:30 pm on Saturday now, and it’s still not available to stream or download through the HBO channel subscription, though! Saturday premier movies are available on HBO GO and HBO NOW as soon as they are broadcast on HBO East, but they can take a day at least to show up on the HBO channel subscription.


In the past, at different times, I’ve had HBO GO and HBO NOW and have been very satisfied with them. Shows are always posted on time. I believe that HBO teamed with the digital division of Major League Baseball to run HBO GO and HBO NOW, and they do a fantastic job. I believe that the Apple TV HBO channel subscription content is managed instead by Apple themselves. If Apple doesn’t plan to match the content of the Apple TV HBO channel subscription with that of HBO GO and HBO NOW, they should prominently disclose this and let us know when to expect shows to be posted.


I am strongly considering cancelling my Apple TV subscription and going back to the HBO GO or HBO NOW apps instead, at least until this is resolved.


Are other subscribers seeing the same thing? Is it happening with other Apple TV channels like Showtime?

Posted on Jun 29, 2019 12:31 PM

Reply

Similar questions

5 replies

Aug 26, 2019 2:00 PM in response to vazandrew

This is Apple. Apple has told me that HBO Now and HBO GO are run by HBO (and MLB digital), but Apple handles the content for the Apple TV HBO channel. I've confirmed this with multiple support reps at Apple all giving the same answer; it's also what I've read on the web.


For many shows -- especially movies and non-live series -- they're doing very well now. Things are up and available on the TV channel at the same time as they premier. This was NOT the case several weeks ago. However, live items like Bill Maher's Real Time have been spotty. The show should be up by 7 am on Saturday. They've made that target several times, but this week, it still wasn't up as of last night. (I haven't checked today.)


I actually got Apple to allow me to purchase an HBO Now subscription and then immediately cancel it while the rep was on the phone (and I have a case number). They agreed that I shouldn't have to pay twice and that they show should have been available. I didn't want to wait days to watch it. So they are aware of the problem. It may take some time to fix.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HBO shows are late on Apple TV HBO channel subscription

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.