Level 1

9 points

Face ID set up problem

I recently upgraded to iOS 12.3.1 and the face ID stopped working after few days. I tried resetting but cannot go past first step of 'position your face within frame'. It constantly prompts me to move the iphone 'higher/lower. But unable to position the face.

Kindly help

iPhone X, iOS 12

Posted on Jun 30, 2019 5:18 AM

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3 replies

Level 10

209,820 points

Jun 30, 2019 5:58 AM in response to moazaz

Follow ALL the steps provided in this support guide:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the issue still persists, have your device inspected at an Apple Store or Authorized Service Provider:

Apple – Location Selector

Reagrds

Giulio

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Level 10

209,820 points

Jul 2, 2019 4:31 AM in response to moazaz

Unfortunately it could be a hardware (true-depth camera) failure.

Regards

Giulio

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Level 1

9 points

Jul 2, 2019 3:50 AM in response to ProustGiulio

Thank you. These steps didnt help. I tried restoring my iPhone but no luck so far.

Same message keeps poppig up. 'Face ID verification failed'

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Face ID set up problem

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