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Face ID on iPhone XR not working

My Face ID on my iphone XR isn't working. When I go to settings to try to reset it, it instructs me to "Position my face within the frame". When I do so, it instructs me to "move the iphone a little lower" but then gets stuck there and the picture (my face) comes in and out of focus. Any suggestions?

iPhone XR

Posted on Apr 1, 2020 12:17 PM

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Question marked as Top-ranking reply

Posted on Apr 1, 2020 12:18 PM

Follow all steps here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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Face ID on iPhone XR not working

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