Position Your Face Within Frame during Face ID setup keeps telling me to move higher/lower in frame. Tried everything already suggested online.

My face ID stopped working randomly one day, so I deleted my face ID and tried to set it up again. Now during setup, I get stuck at the Position Your Face Within Frame stage. No matter how much I move up/down, back, forward, side-to-side, it keeps telling me the same thing.


I've tried restarting my phone, tried turning the silent/ring switch to ring and then restarting again, and I have also updated to the current software and redone the steps. Still nothing. Can anyone tell me what's going on? I have an iPhone XS, software version 14.3. Thanks.

iPhone XS, iOS 14

Posted on Jan 19, 2021 12:37 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Position Your Face Within Frame during Face ID setup keeps telling me to move higher/lower in frame. Tried everything already suggested online.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.